Clear and fair

Refund & Cancellation Policy

We keep billing simple. There is no retainer and no money held in advance, so there is rarely anything to dispute. This page sets out exactly what happens if plans change.

Last updated 18 June 2026.

The $179 consultation

  • The consultation is a complete 60-minute session, priced on its own.
  • Reschedule or cancel with at least 24 hours' notice and you get a full refund, or you can move the session at no cost.
  • With less than 24 hours' notice, or a missed appointment, the $179 is non-refundable, because that time was reserved for you.
  • If you go on to book a package, you get $179 off, so the consultation effectively pays for itself.

Packages and ongoing work

  • Every package is a flat fee, confirmed in writing after your intake, and billed per stage as each stage is delivered.
  • Nothing is billed in advance and no money is ever held on account. There is no retainer and no trust account.
  • You can pause or stop at any time. You only pay for the stages already delivered, and you owe nothing for work not yet done.
  • If you ever paid for a stage that has not been delivered, that amount is refunded to you in full.

Court and government fees

  • Court filing fees and similar government charges are set by others and paid to them. They are non-refundable once submitted. We tell you these costs up front so there are no surprises.

How to cancel or ask for a refund

We explain all of this before you engage us. If anything here is unclear, please ask before you book. This page is general information, not legal advice.